Servicing Your Mercedes-Benz Trucks

At Virtual Mercedes-Benz Trucks choosing your truck is just the beginning. We’re there for the life of your vehicle.

Virtual Mercedes-Benz Trucks have a number of servicing and repair options and Service Contracts designed to help manage your maintenance costs with flexible and affordable options. Not only will you feel reassured that trained technicians are working on your truck, you can rest assured that they will use Mercedes-Benz Trucks Genuine Parts.

Genuine Mercedes-Benz Trucks Service

Having your truck serviced by an Authorised Mercedes-Benz Trucks Dealer will ensure that:

• Your truck will be serviced correctly
• Service measures identified by the factory will be undertaken to ensure that your vehicle receives all the necessary upgrades - free of charge
• Only Mercedes-Benz Trucks Genuine Parts will be fitted, reducing the chances of vehicle breakdown and inconvenience to yourself and your business
• Only the correct grade of oil will be used for your vehicle to ensure our class-leading standards for both fuel economy and length of service interval are maintained
• Work will only be undertaken by accredited Mercedes-Benz Trucks Technicians. They know the vehicles they work on. They will only replace and repair that which is necessary and which you agree to, reducing your potential costs and ensuring trouble-free motoring

Mercedes-Benz Trucks Service Plans.

WHAT ARE FREIGHTLINER SERVICE PLANS?

Whether you operate one truck or a large fleet, planning your operating costs is imperative. Mercedes-Benz Trucks Service Plans is a maintenance and repair program designed to increase vehicle utilisation and protect your vehicle and your business from unexpected operating costs. Through Mercedes-Benz Trucks Service Plans, the Mercedes-Benz Trucks dealer network carries out maintenance and repairs according to an agreed schedule and pre-determined costs. Mercedes-Benz Trucks Service Plans rates are calculated and agreed by using criteria and information supplied by you, such as vehicle application, anticipated annual kilometres, operating hours, loads and working conditions. This means you can work out a budget with monthly payments and be confident that your agreed maintenance and repair costs are covered.

What Is Express Assessment?

Express Assessment is a commitment to provide a preliminary diagnosis and communication to the customer within two hours of repair order creation. Express Assessment is a process, not a program. It is intended to become part of the way a service department performs its day-to-day work.

Within 2 Hours Of Service Write-Up, The Virtual Mercedes-Benz Trucks Will:

• Communicate single service issue diagnosis
• Check part availability
• Provide an estimate of cost and repair time

For further information, please contact our friendly Service team for assistance with any enquiry regarding your Mercedes-Benz Trucks vehicle.

The Virtual Mercedes-Benz Trucks team wishes you safe and pleasant motoring